Our supplier has resolved the incident and calls are now connecting normally. They are continuing to monitor the situation.
Please accept our apologies for this interruption.
Posted Aug 25, 2020 - 11:44 UTC
Investigating
Due to a major outage at our telephony supplier, we are currently unable to make or receive telephone calls. This affects voice calls and our automated phone lines. Our supplier is working to resolve the issue as quickly as possible. Please accept our apologies for the interruption to communications.
Our websites and card products are not impacted.
Posted Aug 25, 2020 - 10:54 UTC
This incident affected: Call centre and Automated phone lines.