We have observed no further issues following resolution at the primary data centre. Please accept our apologies for the interruption to service yesterday morning.
Posted Feb 28, 2020 - 09:12 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 27, 2020 - 09:15 UTC
Monitoring
We are continuing to experience issues with network connectivity at our primary data centre, so we have taken the decision to fail over to our DR data centre. Websites and web services are now running normally. We are continuing to monitor the situation. Please accept our apologies for the disruption this morning.
Posted Feb 27, 2020 - 08:10 UTC
Investigating
We are currently investigating a problem at our primary data centre which is causing intermittent availability for our websites. More information to follow shortly.
Posted Feb 27, 2020 - 07:50 UTC
This incident affected: Card issuing and loading, Float deposits, Receipt upload and display, Admin portal, Cardholder portal, Call centre, Automated phone lines, Web services API, VPN, Reports, and Live authorisation feed.